This can include any delivery costs, but excludes these <a href=""></a> products listed as exclusions lower than

  • The real history Tour initiate from the was and also the fulfilling point is the brand new gorilla sculpture from the head Zoo access.
  • Journey finishes at around 11am.
  • London Zoo’s important Terminology & Standards out of entryway pertain.

Online shop / Shopping Production Coverage

We truly need you to definitely be happy with your purchase. If you’re not, simply return the product thru post or to our stores, adopting the directions lower than, and we’ll replace or reimburse they to your borrowing otherwise debit credit of the person just who to begin with placed and you will purchased the latest acquisition.

Under the User Liberties Regulations, if you buy on the internet, by cellular phone or from a single of one’s retail shops, you’re entitled to a complete refund for individuals who request that on paper contained in this fourteen business days out-of receipt. If you’re let down together with your purchase, please tell us within two weeks out of bill of your merchandise, either through email address during the [current email address safe] , marking your own current email address with ‘Reimburse Request’ or from the calling all of our customer support team on 0344 225 1826.

The newest exemption to that particular general rule, is when your especially need me to manage qualities during the 14-day period elizabeth.g. a meet the Animals Experience in this 14 days of buy. In cases like this, you will not be entitled to one refund in which we have totally performed the services.

For folks who go back the item to help you you and you may you want a great reimburse but don’t get receipt, acquisition verification otherwise birth notice, we could give an exchange toward property value the modern selling price. Ordinarily for those who have your own acknowledgment or beginning notice we shall refund the initial debit, borrowing otherwise credit card regularly get or even in the outcome on the purchase generated inside our zoo shops, we will reimburse the financing otherwise debit card because the given on the the brand new finished output setting.

Address this new consignment on the address below acquire a certification off shipping throughout the Post-office ZSL Productivity Retail Online store East Services Gate Regents Playground London NW1 4RY

It is necessary you to people unwanted goods, until faulty, try returned inside a re also-saleable position. We’d expect which to help you indicate that you’ve kept the completely new packing and names, and therefore it’s unchanged and you will bare

  • items that was indeed customised to you, instance stationery or gift suggestions
  • made to order facts
  • the time specific entry, gift ideas and you will knowledge
  • perishable items instance chocolate and you may dinner
  • software which was started otherwise software cards one was in fact redeemed
  • audio/videos tracks or application that you have launched
  • Hygiene sensitive facts for example earrings and you may make-up

step 1. Production thru our Zoo shop Just take a print-from your own purchase confirmation and/or delivery mention in the event the bought on the internet and the merchandise you should return or change to our Zoo stores. Excite make sure to together with take in the newest fee card you to start with accustomed choose the unit.

Enclose new beginning notice into the tool, and plan upwards safely; please fool around with totally new packaging if at all possible, but clean out brand new brands.

Please succeed 2 weeks throughout the collection or send go out having us to credit your account. We shall reimburse the credit or debit credit of the individual who to start with place and covered the transaction or if perhaps the newest services and products was in fact ordered from 1 of our own zoo stores, we will refund the financing or debit cards info while the accomplished to the productivity mode.

Excite create two weeks on range or posting go out for us to borrowing your bank account. We are going to refund the credit otherwise debit card of the person just who originally placed and you will taken care of the order.

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